Watson Virtual Agent

Newly released this is an amazing cognitive application that can be applied generically to most organisations. Please ask us about how this can be applied or for a demonstration. Let us help you improve Customer Service.

What it can do for your business

Watson Virtual Agent is a new way to provide automated services to your customers. It offers a cognitive, conversational self-service experience that can provide answers and take action. You can easily customize your Watson Virtual Agent to fit your specific business needs, provide custom content and match your business brand. Additionally, deep analytics provide insights on your customer's engagement with the Watson Virtual Agent and help with the understanding of your constantly changing customer's needs.

How customers use it

Telco Industry Customer Support

Telco Industry Customer Support

  • Problem
    The average Telco company receives 60 million calls per year from customers requiring help or advice. When the average cost to service each call is between $5-$10, how do you manage that cost-effectively?
  • Solution

    Watson Virtual Agent supports your Postpaid Wireless customers. Specially trained on Telco content, it deflects contacts from higher cost channels and can answer common industry questions relating to billing, device, service management and more.

Cross-Industry Customer Service

Criss-Industry Customer Service

  • Problem

    Most of the questions your customers have come up time and again. Having live agents respond to these is a waste of expensive, talented resource but finding the right digital approach that's effective and appreciated by customers has been elusive.

  • Solution

    By deploying Watson Virtual Agent on the front-line of customer support you can offer customers a cognitive, conversational self-service engine that can provide answers and take action through a variety of channels at scale.

Short video showing how Virtual Agent works

 

Comments are closed.